At Michellar, we want you to be fully satisfied with every purchase you make through our official Shop, whether it’s music merchandise, apparel, or exclusive artwork-inspired products. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted, and outlines the process for requesting one. By placing an order through this website, you agree to the terms described below.
2. Order Review Period
Once you place an order, you will receive a confirmation email summarizing your purchase details. If you notice any errors in your order — such as incorrect size, color, quantity, or shipping address — please contact us within 24 hours of placing the order. We process and prepare orders quickly, so early communication gives us the best chance to make corrections before the item ships.
3. Eligibility for Returns
To be eligible for a return, the following conditions must be met: the item must be unused, unworn, and in the same condition that you received it; the item must be in its original packaging with all tags, labels, and accessories intact; the return request must be initiated within 14 days of the delivery date; and proof of purchase, such as an order confirmation or receipt, must be provided.
Certain items are not eligible for return, including sale or clearance items, digital downloads or digital music purchases, gift cards, and any custom or made-to-order products created specifically for you. Items that show signs of wear, damage caused after delivery, or missing original packaging may not qualify for a return.
4. How to Initiate a Return
To start a return, please contact us through the Contact page on this website with your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and provide you with return instructions, including the return shipping address, within a reasonable timeframe.
Please do not send any items back before receiving confirmation from us, as returns sent without prior authorization may not be accepted or processed.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We may ask you to provide photos of the item and its packaging to help us assess the issue quickly. In these cases, we will offer a replacement, exchange, or full refund at no additional cost to you, including any applicable return shipping charges.
6. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7 to 10 business days, though actual processing times may vary depending on your bank or payment provider.
Please note that original shipping charges are non-refundable, unless the return is due to our error (such as a damaged, defective, or incorrect item). If a refund has not appeared in your account after the stated timeframe, please check with your bank or payment provider first, then contact us if the issue persists.
7. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us through the Contact page. Exchanges are subject to product availability. If the item you would like is unavailable, we will offer a refund or store credit as an alternative.
8. Return Shipping Costs
Unless the return is due to a defective, damaged, or incorrect item, the customer is responsible for covering the cost of return shipping. We recommend using a trackable shipping method and retaining proof of postage, as we cannot be held responsible for items lost or damaged during return transit.
9. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please first check your bank account or payment provider again, as processing times can vary. If you’ve done this and still have not received your refund, please contact us through the Contact page and we will be happy to look into it for you.
10. Digital Products & Music Purchases
Due to the nature of digital goods, purchases such as digital music downloads or exclusive digital content are non-refundable once the download or access has been provided, except in cases where the file is corrupted, defective, or significantly different from its description.
11. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time, at our sole discretion. Any changes will be reflected on this page with an updated “Last Updated” date. We encourage customers to review this page before making a purchase.
12. Contact Us
If you have any questions about our Refund and Returns Policy, or need help with an order, please reach out to us through the Contact page on this website. We’re happy to assist and ensure your experience with Michellar is a positive one.